Dolans on Demand Video Help Center

At Dolans.com, we are committed to providing our users with high-quality video. If you are experiencing technical issues, please read the answers to our Frequently Asked Questions below. If your question is not answered here, please email us at service@dolans.com.

• Why do video clips sometimes stop or pause?
• What are the minimum computer requirements needed to watch video on Dolans.com?
• What are the minimum bandwidth requirements needed to watch video on Dolans.com?
• What are the web browser requirements needed to watch video on Dolans.com?
• Do I need Flash Player or a plug-in installed to watch video on Dolans.com?

Why do video clips sometimes stop or pause?

If you are using a PC or Mac and/or a low-speed Internet connection (dial-up or low-speed DSL) that falls below the minimum requirements, you may experience some or all of the following errors:

• Lost connection to the presentation
• Unable to connect to the presentation
• Frequent buffering or video/audio interruptions
• Poor video and/or audio quality
• Video will not display or you will hear audio only
• Choppy video and/or audio

If other types of network traffic such as email, web browsing, file transfers or application sharing is occurring at the same time you are watching a video, your viewing quality could also be dramatically reduced.

What are the minimum computer requirements needed to watch video on Dolans.com?

Windows PC

• Microsoft Windows®: 2000 with service pack 2 or XP with service pack 1, 1a or 2.0x
• Microsoft Internet Explorer 6, with service pack 1 or higher or Firefox
• Flash Player 8+
• Broadband Internet connection or access to a high-speed network
• Speakers/headphones

Macintosh

• Mac OS X 10.3.9 or 10.4.7
• Safari 1.3 or higher on OS X 10.3.9 or
• Safari 2.04 or higher on OS X 10.4.7 or
• Firefox
• Flash Player 8+
• Broadband Internet connection or access to a high-speed network
• Speakers/headphones

What are the minimum bandwidth requirements needed to watch video on Dolans.com?

Dolans.com video requires a high-speed Internet connection for optimal user experience. Broadband connections should be at least 768 kbps to view Dolans on Demand Video.

We do not recommend using dial-up or other low bandwidth connections to access video content as you may experience some or all of the following errors:

• Lost connection to the presentation
• Unable to connect to the presentation
• Frequent buffering or video/audio interruptions
• Poor video and/or audio quality
• Video will not display or you will hear audio only
• Choppy video and/or audio

What are the web browser requirements needed to watch video on Dolans.com?

Windows PC

• Microsoft Internet Explorer 6, with service pack 1 or higher or Firefox

Macintosh

• Safari 1.3 or higher on OS X 10.3.9
• Safari 2.04 or higher on OS X 10.4.7
• Firefox

Do I need Flash Player or a plug-in installed to watch video on Dolans.com?

Yes, the Flash Player or plug-in needs to be installed to view Dolans on Demand Video. If your browser isn’t enabled with the Flash Player or plug-in, it will automatically prompt you to download and install it when the video loads. Follow the on-screen instructions to install the correct version.

If your browser does not install the flash player automatically, please click on this link, which will take you to the Adobe Flash Player Download Center where you will be able to select the appropriate version for your system. Please follow the on page instructions, which will guide you in troubleshooting any issues with your player, browser, or system.